Refund Policy
Welcome to TiviStation. This Refund Policy explains the conditions under which a refund may be granted for services purchased through https://tivi-station.net. Our goal is to provide a reliable and high-quality digital streaming experience.
1. General Conditions
By purchasing a subscription from our website, you agree to this Refund Policy. Please review these terms carefully before completing your order.
2. Trial Access
In some cases, we may offer limited trial access to allow users to evaluate service quality, compatibility, and performance before committing to a full subscription.
3. Cases Where Refunds May Be Granted
A refund may be considered only in the following situations:
- The service is not accessible after activation despite support assistance;
- A duplicate or accidental payment has been made;
- A major technical issue prevents use of the service with no available solution.
4. Cases Not Eligible for Refund
No refunds will be granted in the following situations:
- The service is functional but does not meet personal preferences;
- Issues related to user device, internet connection, or configuration;
- Failure to follow setup instructions;
- Requests made after a reasonable period following activation.
5. Refund Request Procedure
To request a refund:
- Contact our support team via email;
- Provide your order details and a clear description of the issue;
- Our team will review and attempt to resolve the problem;
- If unresolved, a refund may be issued via the original payment method.
6. Refund Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
7. Policy Updates
TiviStation reserves the right to update this Refund Policy at any time. Any changes will be published on this page.
8. Contact
If you have questions regarding this policy, please contact us:
- Email: support@tivi-station.net
Our support team will respond as quickly as possible.
This document is provided for informational purposes and does not constitute legal advice.